Cancellation & Refund Policy

Overview

We understand that plans change. This policy outlines when and how you can cancel a booking, what refunds apply, and the process for rescheduling. If you have questions about a specific booking, contact us directly.

Payment

Your booking is paid in full at checkout. Every refund below is a share of the total you paid, including taxes and fees.

Free Cancellation Window

You may cancel free of charge within 48 hours of making your booking, as long as your experience is at least 5 days away. The window closes at whichever comes first: 48 hours after booking, or 5 days before your experience. Cancellations inside the window receive a full refund.

Bookings made less than 5 days before the experience do not have a free cancellation window. We show you exactly which terms apply before you pay, and you confirm them at checkout.

Standard Cancellations

Outside the free cancellation window, the following policy applies:

Rescheduling

We're happy to reschedule your booking subject to availability. Contact us at least 48 hours before your experience to request a reschedule at no charge. Reschedule requests made within 48 hours of your experience may be treated as a cancellation.

Operator or Paradox Cancellations

In the rare event that Paradox or the operator must cancel your experience — due to severe weather, unsafe conditions, guide unavailability, or other circumstances beyond our control — you will receive:

• ✓A full refund of all amounts charged, OR
• ✓The option to reschedule at no additional cost
• ✓Priority booking for rescheduled dates

We will notify you as early as possible and work with you to find a solution that works for your trip.

Refund Processing

Approved refunds are processed within 3–5 business days and returned to the original payment method. Depending on your bank, it may take an additional 5–10 business days for the funds to appear in your account.

Contact Us

To request a cancellation or reschedule, contact us at hello@paradoxadventures.com or call (435) 220-4859. Please have your booking reference number ready.